Terms and Conditions

Here at Chandler & Me we aim to provide a safe shopping environment for all users and have established the following T&C’s. By shopping on the Chandler & Me website you agree to the terms and conditions detailed below. We reserve the right to alter or update these terms & conditions at any time without prior notice.

The products offered are subject to availability. We will process your order once we have received your payment and necessary shipping details. An e-mail confirmation of each order will be forwarded to you. Prices are for internet orders only and are subject to change at any time, other than for orders already placed. Prices are quoted in your country currency and, if shipped from within your country, include sales tax if applicable. If we are shipping internationally to you, you may be charged sales tax at your border (currently this applies to the UK only).


You can choose any of the following payment methods when you check out (dependent on your region).

Internet Banking (in New Zealand and Australia)
Credit Card (globally)
Afterpay (NZ, AU, and the USA)

We accept all major credit cards through our online shopping cart. Credit Card Payments are processed via STRIPE which is a highly secure provider; we do not see or store your credit card details anywhere in our system. Please note that our company is headquartered in New Zealand and we have found that some credit card providers may charge you a separate international processing fee of 1%. This fee is in no way related to us.

If paying via internet banking we will hold your order for 5 days and if payment is not received we will attempt to follow up with you, before cancelling the order if payment is not received. If successive orders are placed and remain unpaid we reserve the right to block you as a user.

We may from time to time offer free delivery for orders within various geographical zones. The free shipping applies to delivery addresses within metropolitan areas of local towns and cities. Deliveries to rural or remote areas may not qualify for the free delivery offer, we reserve the right to apply a surcharge for delivery in such circumstances. we will always contact you first if this is the case.

We deliver to most major areas of New Zealand, Australia the UK and the USA. A delivery is interpreted as an attempted delivery by our chosen courier company. We do not accept liability or delay in the event there is no-one to receive the delivery at the delivery address.

Authority To Leave: At the checkout you will be given the option to give your authority to leave your parcel if you are not home at the time of delivery.
Deliveries will not be left on your premises if no-one is home unless you expressly request it when you check out by selecting the ATL option. If you are comfortable for the goods to be left if no-one is home, please select ATL. If a secure place cannot be found for the goods they will be taken back to the depot. If re-delivery is attempted you may be charged a second delivery fee. We cannot accept any responsibility for theft or loss once goods are delivered.

We can not deliver to New Zealand Post Office boxes, however, if you live in a small country town and items are usually delivered to the post office or central pickup point, please provide the physical address, not the PO box number.

All items purchased on this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If the delivery details given by you are incorrect, and thus affecting delivery we may have to charge an additional delivery charge.

If an item is obviously faulty, or we sent you the wrong item, we will replace it ASAP at no cost to you.
If you are not satisfied with your product for any reason please contact us to discuss the matter within 7 days.

We provide full dimensions and product details for each product we sell, please choose carefully, if you change your mind there is a 10% restocking fee.

We do not accept returns on fragrance or wax.

The Candle Maker from Chandler & Me carries a 12-month warranty against manufacturing defects. Should this unit malfunction please contact us or your distributor immediately. The unit is designed for use with pre-tested and pre-measured ingredients supplied by Chandler & Me. You can purchase ingredients packs from the Chandler & Me website or your local distributor. The Candle Maker will also work with most of the popular soy waxes, however we do not recommend using it with pure beeswax or paraffin wax.
Using the Candle Maker for any purpose other than that intended or authorized by Chandler & Me may void your warranty.

Chandler & Me sells all products under the recognition that once they are used for the purpose of purchase we are no longer held responsible. It is the responsibility of the purchaser once they take possession of all goods to ensure their products are suitable for safe and proper use, and that they adhere to common safety precautions for each product.
In the case of products being made for gifting or sale using ingredients purchased from Chandler & Me we shall not be liable for any damages, returns or claims resulting from the use of finished products. Should any dispute arise over the performance of products and/or ingredients once made into finished product, independent testing may be conducted to determine the cause and the customer shall be liable for the cost of such testing should the fault be proven to be due to poor craftsmanship or any other contributing factor outside of our control.
We shall not be responsible for any loss or damage caused by the use or misuse of finished products made using our products and equipment.

Order cancellations must be put in writing. To cancel an order, please send an email detailing the transaction and if the order has not been shipped we will immediately cancel it with no penalty. If the order has been shipped you will incur the cost of returning the goods.

All copyrights, trademarks, pictures and other intellectual property rights in the design, layout, wording, and concepts of this website are reserved for Votive Limited trading as Chandler & Me. Any copying of the design, layout, wording, pictures, concepts or other unauthorised use will infringe our rights.

Disclaimer of warranties and limitation of liability this site is provided by Votive Limited trading as Chandler & Me on an “as is” and “as available” basis. Votive Ltd cannot accept liability for any indirect loss, loss of enjoyment, loss of profit, loss of business, loss of goodwill or any other loss what-so-ever in connection with the operation of this website. This website may from time to time contain links to other websites on the Internet. We are not responsible for the availability or content of those websites. You expressly agree that your use of this site is at your sole risk, to the full extent permissible by applicable law. While every practical step is taken, Votive Ltd does not warrant that this site, its servers, or e-mail client servers are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

These terms and conditions constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties. They shall be governed by the law of the land within which we transact and the parties hereby agree to submit themselves to the exclusive jurisdiction of the courts. Votive Ltd accepts no responsibility and will not be liable for any damages, loss of income, loss of business arising from the use of this site or its products, including, but not limited to direct, indirect, punitive, incidental and consequential damages.

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