Terms and Conditions

Here at Chandler & Me we aim to provide a safe shopping environment for all users and have established the following T&C’s. By shopping on the Chandler & Me website you agree to the terms and conditions detailed below. We reserve the right to alter or update these terms & conditions at any time without prior notice.

The products offered are subject to availability. We will process your order once we have received your payment and necessary shipping details. An e-mail confirmation of each order will be forwarded to you. The prices quoted are in New Zealand dollars (NZD) and are fully inclusive of GST.  Prices are for internet orders only and are subject to change at any time, other than for orders already placed.

We accept all major credit cards through our online shopping cart. Credit Card Payments are processed via STRIPE which is a highly secure provider; we do not see or store your credit card details anywhere in our system. Alternatively, you can choose internet banking. If pay via internet banking we will hold your order for 5 days and if payment is not received we will attempt to follow up with you, before cancelling the order if payment is not received. If successive orders are placed and remain unpaid we reserve the right to block you as a user.

We may from time to time offer free delivery for orders within various geographical zones. The free shipping applies to delivery addresses within metropolitan areas of local towns and cities. Deliveries to rural or remote areas may not qualify for the free delivery offer, we reserve the right to apply a surcharge for delivery in such circumstances. we will always contact you first if this is the case.

We deliver to most major areas of New Zealand and Australia by courier. A delivery is interpreted as an attempted delivery by our chosen courier company. We do not accept liability or delay in the event there is no-one to receive the delivery at the delivery address. You may or may not be asked for a signature on delivery. Deliveries will not be left on your premises if no-one is home unless you expressly request it when you check out. If you are comfortable for the goods to be left if no-one is home, please state this on your order in the comments section of the checkout and advise a safe & secure place for the order to be placed. If a secure place cannot be found for the goods they will be taken back to the depot. If redelivery is attempted you may be charged a second delivery fee. We cannot accept any responsibility for theft or loss once goods are delivered.

We can not deliver to Post Office boxes, however, if you live in a small country town and items are usually delivered to the post office or central pickup point, please provide the physical address, not the PO box number.

All items purchased on this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please allow 5 business days for shipment. If the delivery details given by you are incorrect, and thus affecting delivery we may have to charge an additional delivery charge.

If an item is obviously faulty, or we sent you the wrong item, we will replace it ASAP at no cost to you.
If you are not satisfied with your product for any reason please contact us to discuss the matter within 7 days. Please send pictures to support your claim. We do not accept returns on fragrance.

The Candle Maker from Chandler & Me carries a 12-month warranty against manufacturing defects. Should this unit malfunction please contact us immediately. The unit is designed for use with pre-tested and pre-measured ingredients supplied exclusively by Chandler & Me. You can purchase ingredients packs from the Chandler & Me website or your local distributor.
Using other ingredients in your Candle Maker, or using the Candle Maker for any purpose other than authorized by Chandler & Me may void your warranty.

Chandler & Me sells all products under the recognition that once they are used for the purpose of purchase we are no longer held responsible. It is the responsibility of the purchaser once they take possession of all goods to ensure their products are suitable for safe and proper use, and that they adhere to common safety precautions for each product.
In the case of products being made for gifting or sale using ingredients purchased from Chandler & Me we shall not be liable for any damages, returns or claims resulting from the use of finished products. Should any dispute arise over the performance of products and/or ingredients once made into finished product, independent testing may be conducted to determine the cause and the customer shall be liable for the cost of such testing should the fault be proven to be due to poor craftsmanship or any other contributing factor outside of our control.
We shall not be responsible for any loss or damage caused by the use or misuse of finished products made using our products and equipment.

Order cancellations must be put in writing. To cancel an order, please send an email detailing the transaction and if the order has not been shipped we will immediately cancel it with no penalty. If the order has been shipped you will incur the cost of returning the goods.

All copyrights, trademarks, pictures and other intellectual property rights in the design, layout, wording, and concepts of this website are reserved for Votive Limited trading as Chandler & Me. Any copying of the design, layout, wording, pictures, concepts or other unauthorised use will infringe our rights.

Disclaimer of warranties and limitation of liability this site is provided by Votive Limited trading as Chandler & Me on an “as is” and “as available” basis. Votive Ltd cannot accept liability for any indirect loss, loss of enjoyment, loss of profit, loss of business, loss of goodwill or any other loss what-so-ever in connection with the operation of this website. This website may from time to time contain links to other websites on the Internet. We are not responsible for the availability or content of those websites. You expressly agree that your use of this site is at your sole risk, to the full extent permissible by applicable law. While every practical step is taken, Votive Ltd does not warrant that this site, its servers, or e-mail client servers are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

These terms and conditions constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties. They shall be governed by the law of the land within which we transact and the parties hereby agree to submit themselves to the exclusive jurisdiction of the courts. Votive Ltd accepts no responsibility and will not be liable for any damages, loss of income, loss of business arising from the use of this site or its products, including, but not limited to direct, indirect, punitive, incidental and consequential damages.