FAQ’s

Where do you ship to?

We currently ship to New Zealand, Australia, the United States and the UK.
For inquiries outside of these regions please contact us here.

How long will it take for my order to arrive?

We’ll dispatch within 24 hours of receiving your payment.
New Zealand delivery times are 2 – 3 days if you live in the North Island, 3-4 days to the South Island (ships from Auckland)
Australia allow 5 – 7 days (ships from Brisbane)
United States allow 5 -7 days (ships from Tennessee)
United Kingdom allow up to 14 days (ships from Australia)

Do I need to buy any other equipment?

No, everything you need to make beautiful scented soy candles is supplied in your Candle Maker Starter Pack, Candle Making Kits, and Refill Packs. You don’t need any ingredients unless you are purchasing the Candle Maker + Jug option on it’s own.

Do I need to have experience or any special skills to use the Candle Maker?

Nope, none at all. As a benchmark, if you can safely make a cup of tea or coffee then you can easily make a candle with our system….no experience required! This of course assumes that you are using our pre-measured ingredients packs. If not then you have some homework to do 🙂

I already have my own jars and wax/fragrance, can I use these in the Candle Maker?

The ingredients that are supplied by Chandler & Me are carefully formulated, pre-measured and pre-tested to work perfectly every time, saving you the hassle.  However, if you know what you are doing and how to calculate your own formulas, then by all means go for it. Actually we have thousands of experienced ‘chandlers’ around the world that use our Candle Maker to whip up small batches and make test candles for new fragrances and wicks.
But please understand that we cannot guarantee the performance of your candles; for example, the wick that is supplied in our kits will not work in any other jar unless it is exactly the same diameter and volume.
Also please note that you may void the warranty on your Candle Maker should you use non-approved candle making ingredients, especially non plant based.

How much soy wax can the candle making jug/pitcher hold?

The small jug/pitcher that ships with The Candle Maker can hold up to 400mls (13.5 fl oz) of melted wax. This equates to approximately 330 grams (11.65 oz) of soy wax flakes.

The large jug/pitcher that is sold as an accessory can hold up to 1,000mls (33.8 fl oz) of melted wax. This equates to approximately 830 grams (29 oz) of soy wax flakes.

Tip! If you are planning to melt the maximum amount of soy wax you must feed in the wax flakes bit by bit. Melt some and add some. Do not compress or push the wax into the jug because overloading in this way can cause the stirrer to jam.

What is a Chandler?

The ancient meaning of Chandler is “candle maker” derived from “chandele” meaning “candle”. A Chandler traditionally makes and sells candles and soap.