CHANDLER & ME | USA

FAQ’s

Where do you ship to?

You are shopping in the USA store. We ship throughout the United States and to Canada from our distribution center in Tennessee. If shipping to Canada please note that additional sales tax will be payable at your border.

If you are shopping outside of the USA please visit one of the following stores:
Australia
New Zealand
UK and Europe

For inquiries in any country not listed please contact us here.

How long will it take for my order to arrive?

We will dispatch within 48 hours of receiving your payment (often it is same or next day dispatch).
Allow 2-5 days to get to you (ships from Tennessee) depending on your location within the USA.
We will send you a tracking link as soon as your parcel ships.

Do I need to buy any other equipment?

No, everything you need to make beautiful scented soy candles is supplied in your Candle Maker Starter Pack, Candle Making Kits, and Refill Packs. You don’t need any ingredients unless you are purchasing the Candle Maker + Jug option on it’s own.

Do I need to have experience or any special skills to use the Candle Maker?

Nope, none at all. The Candle Maker is so safe and easy to use that our children (aged 8 – 13) regularly use it to make candles. This assumes that you are using our pre-measured ingredients packs. If not then you have some homework to do to work out your own recipes 🙂

Can I use my own wax and ingredients The Candle Maker?

While we recommend that you use our ingredients kits for near perfect results we understand that you may want to experiment with your own recipes’. In fact we have thousands of experienced ‘chandlers’ around the world that are doing just that. All waxes have varying recommendations for add fragrance and pour temperature however you’ll be pleasantly surprised at just how well the unit copes with a broad range of vegetable waxes.

What you can safely use for candle making: Soy wax | Palm wax | Coconut wax | Blends of all of these.
What you can also try: The above waxes blended with paraffin or beeswax are likely to be OK but we haven’t tried them all.
What we don’t recommend: We do not recommend the unit for 100% beeswax or paraffin. It can work, but the results vary because the unit temperatures are on the threshold for melting these harder waxes.
Other projects/ingredients that The Candle Maker can be useful for: We have customers using the machine to make lip balms, body butters (think Shea butter, avocado oil) and Melt ‘n’ Pour soap.

Please note: The ingredients that are supplied by Chandler & Me are carefully pre-measured and pre-tested to work perfectly every time, saving you the hassle of working out your own recipes. Please understand that we cannot vouch for the look or performance of your candles if you use your own ingredients and we do not offer technical support for other ingredients; for example the wick that is supplied in our kits will not work in any other jar unless it is exactly the same diameter and volume.

How much soy wax can the pitcher/s hold?

The small pitcher that ships with The Candle Maker can hold up to 13.5 fl oz of melted wax. This equates to approximately 11.65 oz of soy wax flakes.

The large pitcher that is sold as an accessory can hold up to 33.8 fl oz of melted wax. This equates to approximately 29 oz of soy wax flakes.

Tip! If you are planning to melt the maximum amount of soy wax you must feed in the wax flakes bit by bit. Melt some and add some. Do not compress or push the wax into the jug because overloading in this way can cause the stirrer to jam.

Why the brand name Chandler & Me?

The ancient meaning of Chandler is “candle maker” derived from “chandele” meaning “candle”. A Chandler is the head candle maker and makes and sells candles and soap, their workroom is called ‘the chandlery’.  The science behind candle making is programmed into The Candle Maker appliance so it’s like having an experienced Chandler alongside you when you make your candles.

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