Playing our part to help stop the spread of COVID – 19 in America
Wednesday June 3rd, 2020
Update: We are experiencing a short term supply delay of some of our raw materials for ingredients packs. There is currently a 5 -7 day delay for orders that require ingredients kits. Please place your order and we will dispatch as soon as fresh stock arrives.
Friday March 27th, 2020
We are a small ecommerce business and we are taking the COVID-19 situation seriously. We are adhering to the rules and regulations set down by the Federal government and the CDC. The safety of our staff, customers, and the wider community is paramount. At the time of writing we are able to pick, pack and dispatch orders and we are doing so under the following careful conditions.
- We are working from home with all admin’ and customer service being conducted online
- We do not operate a physical store, all orders are taken online only
- We do not have provision for pick up of orders, courier delivery only
- When we dispatch orders we do so in near isolation, we do not even come in contact with the courier driver
- In situations where physical interation presents itself as unavoidable we follow the rules for social distancing
- We are careful to sanitise surfaces and equipment on a regular basis
While we can continue to operate safely we will do so, should we be required to close we will. In the meantime we appreciate your support and encourage you to buy yourself a Candle Maker and some ingredients, stay at home, and have fun making candles!